Privacy Policy
How Apollo Clinic Jabalpur and Devanta Health Clinic Private Limited collect, use, process and protect information.
Last updated: 4 September 2026
1. About This Website / Legal Entity
This website (apolloclinicjabalpur.com) is owned and operated by Devanta Health Clinic Private Limited, a company registered under the Companies Act, bearing GSTIN 23AAMCD0711E1Z9, with its registered office at B-30, Hirdepur, Civil Ward No. 5, Indra Mohan Nagar, Damoh, Madhya Pradesh - 470661.
“Apollo Clinic Jabalpur” is the trade/franchise name under which Devanta Health Clinic Private Limited operates a clinical establishment at 1331, Near IDBI Bank Regional Office, Wright Town, Jabalpur, Madhya Pradesh 482002, holding Clinical Establishment Licence No. LL/7333/MAY-2026, issued by the Office of the Chief Medical & Health Officer, District Jabalpur.
All references to “Apollo Clinic”, “Apollo Clinic Jabalpur”, “we”, “us” or “our” on this website refer to Devanta Health Clinic Private Limited operating under this trade/franchise name.
2. Information We Collect
- Contact details such as name, phone number and email address.
- Appointment details such as doctor/service requested and preferred date/time.
- Health-related information voluntarily shared while booking a consultation, diagnostic test or pharmacy enquiry, including symptoms, prescriptions or test requirements.
- Location information when a user uses Get Directions or shares location for home sample collection.
- Technical information such as browser type, device information and pages visited, where cookies or analytics are used.
- Communication records from WhatsApp, phone calls or website contact forms, including messages exchanged with clinic staff.
We do not collect sensitive financial information such as complete card details directly through this website. Payments may be handled at the clinic or through third-party payment channels.
3. How We Use Your Information
- Schedule and manage appointments, diagnostic tests and pharmacy enquiries.
- Respond to enquiries via WhatsApp, phone or website forms.
- Coordinate home sample collection.
- Send appointment confirmations, reminders and service-related updates.
- Manage enquiries and patient communications through authorized CRM and communication systems.
- Improve website functionality and clinic services.
- Comply with applicable healthcare, tax and legal record-keeping requirements.
We do not use health information for marketing without explicit consent and do not sell personal or health information to third parties.
4. How We Share / Process Information
- Doctors, diagnostic staff, pharmacy personnel and authorized clinic employees where necessary to provide the requested service.
- WhatsApp / Meta Platforms when a user chooses to communicate with the clinic through WhatsApp.
- Authorized CRM, communication, cloud-hosting and technology service providers used for managing enquiries, appointments, reminders and patient communications.
- Diagnostic, home-collection or courier partners where required for the requested service.
- Government or regulatory authorities where disclosure is required by law.
When users communicate with us through WhatsApp, information may be processed through WhatsApp/Meta and authorized technology providers used for managing business communications.
5. Data Security
We take reasonable administrative and technical measures to protect personal and health information from unauthorized access, alteration or disclosure. No method of electronic transmission or storage is completely secure.
6. Cookies and Analytics
This website may use cookies or similar technologies to understand how visitors use the site and to improve user experience. Users can manage cookies through their browser settings.
7. Data Retention
We retain personal and health information only for as long as necessary to provide services, comply with legal and regulatory requirements and resolve disputes.
8. Your Rights
- Request access to personal information held by us.
- Request correction of inaccurate information.
- Request deletion of information, subject to applicable legal and medical record-keeping obligations.
To exercise these rights, contact us at contact@apolloclinicjabalpur.com.
9. Children’s Privacy
For pediatric consultations, information is collected on behalf of and with the consent of the child’s parent or legal guardian.
10. Third-Party Links
This website may contain links to third-party websites or services such as Google Maps, social media platforms or payment/communication providers. Their privacy practices are governed by their own policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page should reflect the latest revision.